Guest Service Assistant

Meet a family of fourteen Z Hotels in the United Kingdom. They are beautifully positioned in unrivalled locations, consisting of 100 – 200 bedrooms in each. Our reception and cafe are open to our guests 24/7 providing a home from home experience!

We provide perfectly formed rooms, compact in size, contemporary and chic offering several luxury elements to deliver exceptional value for money and a quality alternative to hotel guests.

We are a hotel company that is expanding, forward thinking and highly successful - do you fancy joining us? Look no further, we are looking for enthusiastic individuals to join our family!

We believe in nurturing team members to become the best version of themselves in an environment that allows personality to shine through! Development is at the heart of everything we do. Advance your career by connecting with a team of talented people, passionate about guest service.

Our culture is work hard, play hard and have fun at what you do. In return, we will provide lots of training and exciting career opportunities from the moment you join Z!

This role could be yours - An exciting career opportunity as Guest Service Assistant assisting in the smooth running of the hotel operation on a day-to-day basis; providing excellent guest service and developing skills in all areas of the hotel.

Shift pattern: 5 days out of 7 with 8.5 hours per shift, including weekends; a combination of early and late arrangements

Key responsibilities of our Guest Service Assistants include:

• Ensuring that guests receive prompt and polite attention and personal recognition always
• Checking-in guests with a warm welcome
• Checking-out guests following the Z guest service standards
• Developing rapport with hotel guests and creating a friendly and welcoming environment
• Serving Hotel Guests and visitors in our Café, offering high levels of service
• Cleaning and polishing glassware, chinaware and equipment in the Café
• Ensuring high levels of cleanliness and tidiness in the café and reception areas
• Maintaining positive communication with all colleagues

Skills & Experience expected of our Guest Service Assistants:

• Previous experience in hospitality
• Good written and verbal communication skills
• A positive, can-do approach
• Exceptional team playing skills
• Excellent customer service skills
• The ability to work on their own initiative with minimum supervision

Perks you will love:

• 5.6 weeks holiday + extra as part of a loyalty bonus
• Free eye test and discount toward the cost of the glasses
• Sport activities including football and softball
• Monthly social events (virtual and face to face)
• Discounted room rates and discounts in all our cafes
• Bespoke English Courses
• Book Club
• Learning and Development Opportunities
• Mentoring Programme
• Employee assistance programme
• Wellbeing activities
• Meals on duty provided

If your skills and attributes match those above and you are interested in joining the team at Z Hotels, please click Apply.

We thank you for your application and advise you due to the high volume of applications that we receive, if we have not contacted you within 14 days, your application has been unsuccessful on this occasion.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Document evidence of eligibility will be required from candidates as part of the recruitment process.

Z Hotels are an equal opportunities employer.